IT Business Analyst

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients.  We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

GLOTECH, Inc. is seeking an experienced Business Analyst to support the corporate office of United Parks & Resorts located in Orlando, FL. The Business Analyst plays a central role in aligning the needs of the business with the capabilities within IT and serves as a liaison among the various stakeholders. This role will utilize a variety of analysis techniques and have a working knowledge of the business unit and business processes they support. The project business analyst elicits, documents, and validates business requirements following the project lifecycle and collaborates with IT to translate those requirements into viable solutions. The project business analyst’s role will also include scoping and managing estimation efforts by working with internal teams to estimate project costs and timelines. This individual will be familiar with user acceptance testing and comfortable coordinating the testing efforts between stakeholders and IT teams. The BA will also be responsible for sustainment of applications in their area and will work closely with vendors and the development staff.

• Ability to translate requirements into design specifications, use cases, user stories and other functional design documents
• Understanding and experience with the Software Development Life Cycle (SDLC)
• Conducts elicitation activities using various elicitation techniques
• Conducts requirements walkthroughs and obtains sign offs.
• Manages the traceability of the requirements throughout the project lifecycle.
• Coordinates user acceptance testing efforts and produces required deliverables
• Develops requirements and project documentation according to our PMO standard templates and processes.
• Help troubleshoot and sustain applications for their area working closely with vendors and internal development

• Bachelor's degree in Information Systems or related field or 3 years progressive work experience
• Minimum of 3 years’ experience in an IT Business Analyst role
• A minimum of 2 full lifecycle implementations
• Must be detailed oriented with excellent problem solving skills
• Must have strong verbal and written communication skills
• Must have experience working successfully in a collaborative, team-oriented environment
• Must be proficient with the Microsoft products (Visio, SharePoint, Office, OneNote)
• Must have familiarity with software development methodologies
• Must have a basic understanding of technology structures such as networks, databases, internet, etc.
• Must be available to work onsite in Orlando, FL
• Previous hospitality or theme park experience is desirable

Skills & Key Competencies:

• Proactively communicates and collaborates with internal and external customers to analyze needs and requirements and deliver required projects artifacts on time and on budget.
• Ability to multitask and prioritize project needs
• Ability to manage small- to mid- scale projects with multiple stakeholders
• Ability to understand and manage business needs in the context of departmental initiatives
• Functions as a liaison between the business units, technology teams and support teams
• Performs workflow and process modeling using various notations and techniques
• Ability to work well in a fast-paced environment
• Ability to participate on cross functional project teams to achieve successful implementation of projects

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.