IT Security Engineer

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients.  We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

GLOTECH, Inc. is seeking a Security Engineer to support the corporate office of United Parks & Resorts located in Orlando, Florida.  The role will design, install, administer, and optimize company servers, storage infrastructure, and related components to achieve high performance of the various business applications supported. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. Where applicable, this position will oversee the physical and logical security, integrity, and safety of the data center/server farm. Lead and mentor a team on the administration of 1000 servers across the enterprise.  Oversee the administration for Hyper-V and VMware virtual server environments and shared storage infrastructure.  Troubleshoot any production issues that arise and guide the system administrators through hurdles on IT Projects.

Primary Responsibilities

• Provide senior level resolution to internal client issues, champion change and effectively manage the implementation of new ideas.
• Ongoing maintenance of existing System Center infrastructure. Team effort involving fellow System Engineers and Administration staff. Creation and execution of future SCOR automation run books as required by the business. Assist in SCOM alert tuning, closure event tuning, and reporting. SCCM administration duties are to maintain and enhance already existing infrastructure, including the expansion of the environment from single primary multiple secondary sites to central administration, two primaries, and 2x secondary.
• Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and exceed SLAs, maintain server performance, collect, and review system data for capacity and planning purposes. Update/monitor server KPIs at defined intervals and compile monthly report summarizing the health/status of servers across the enterprise.
• Perform a wide range of system engineering and administration duties on web, application, database, and other servers and storage infrastructure, including install, debug, maintain, upgrade, and tier-3 support. This would include testing and deployment of hardware and software, assist in disaster recovery planning and create/maintain documentation for all processes and procedures, among other duties. Maintain security best practices on all operating systems.
• Participate in on-call rotation to provide off-hour support; perform troubleshooting as needed; work closely with the IT team to provide end-user support and issue resolution, leading efforts for root cause analysis.
• Assist in developing, implementing, testing, and maintaining server level disaster recovery plans.
• Collaborate with other IT teams to research, evaluate and recommend system technologies to support business requirements.
• Ability to perform a wide range of system administration duties on web, application, database, and other servers, including install, debug, maintain, upgrade, and general support. This would include testing and deployment of hardware and software, performing regular and on-demand backups and recoveries, and create/maintain documentation for all processes and procedures, among other duties.
• Provide guidance to administrators on the infrastructure team, as well as other departments within IT.
• Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and exceed SLAs; maintain peak server performance; collect and review system data for capacity and planning/forecasting purposes; update / monitor server KPIs at defined intervals; compile monthly report summarizing the health/status of servers across the enterprise.
• Participate in on-call rotation to provide off-hour support; perform troubleshooting as needed; work closely with the IT team to provide end-user support and issue resolution, support efforts for root cause analysis.
• Assist in developing, implementing, testing, and maintaining disaster recovery plans for the server and storage infrastructure, including application availability and business continuity.
• Collaborate with other IT teams to research, evaluate and recommend system technologies to support business requirements.
• Assist with daily support and maintenance of the storage arrays including but not limited to providing performance metrics, overall health checks and recommendations to maintain service levels.
• Assist with maintaining RDS and Virtual Desktop Environments

• College degree or equivalent.
• Minimum 7 years’ experience with Hardware & networking.
• Ability to organize and prioritize multiple complex projects.
• Ability to coordinate cross-functional work teams toward project completion.
• Demonstrated effective leadership and influence skills.
• Demonstrated advanced written and verbal communication skills.
• Ability to effectively communicate issues and resolutions to all levels of the organization.
• Advance knowledge in both network and security practices and processes.
• Experience in securing both on prem and cloud infrastructure.
• Advanced knowledge of installations, upgrades, patching, and troubleshooting of Server operating systems
• Advanced knowledge and experience with Microsoft Active Directory and Group Policy.
• Advanced knowledge and experience with Microsoft System Center suite.
• Strong technical aptitude and ability to research & solve complex issues independently.
• Knowledge in both Microsoft and Linux operating systems.
• PowerShell scripting skills
• Experience with Microsoft clustering technologies used in conjunction with SQL Server, DHCP Server, and Hyper-V
• Experience in leading initiatives for root cause analysis and new system evaluations
• Experience with NAS/SAN administration 

Preferred Skills and Experience

• MCSA, MCSE preferred
• Experience migrating applications to Cloud Platform preferred.
• Experience migrating applications to Cloud Platform preferred.
• Previous hospitality or theme park experience is desirable.

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.